🧩 Surprise Box & Mystery Products
Q1: What exactly is a Surprise Box or Mystery Item?
A: Our Surprise Boxes are curated mystery bundles containing randomly selected items from our collection (nail accessories, hair clips, fashion accessories, etc.). The contents are not revealed in advance — that’s part of the fun!
Q2: Can I choose what’s inside the box?
A: No. The selection is random and cannot be customized. If you prefer to choose specific items, please consider our non-surprise listings.
Q3: Are Surprise Boxes returnable?
A: No. Due to the mystery nature of these products, they are non-returnable and non-refundable, unless an item arrives damaged or defective.
📦 Orders & Shipping
Q4: Where do you ship from?
A: All orders are processed and shipped from our warehouse in Huzhou, Zhejiang, China.
Q5: How long does shipping take?
A: Estimated delivery time:
- United States: 7–15 business days
- Europe & UK: 7–20 business days
- Asia-Pacific: 5–10 business days
- Rest of world: 10–25 business days
Note: Shipping times may vary during peak seasons or customs clearance delays.
Q6: Do you provide tracking?
A: Yes, tracking information will be emailed to you once your order ships.
Q7: My order hasn’t arrived yet. What should I do?
A: Please first check your tracking status. If it’s delayed over 30 days, contact us at info@tinyfancy.com and we’ll assist you.
🔁 Returns & Refunds
Q8: Can I return my order if I change my mind?
A: Unfortunately, we do not accept returns for change-of-mind or personal preference on surprise items.
Q9: What if my item arrives damaged or incorrect?
A: If your product is damaged, defective, or significantly different from the description, please email us within 7 days of delivery with photo evidence. We’ll offer a replacement or refund.
Q10: Do I have to return the damaged product?
A: In most cases, no. We’ll assess the situation and let you know if a return is necessary.
💳 Payments & Taxes
Q11: What payment methods do you accept?
A: We accept secure payments via:
- Credit/Debit Card (via Stripe)
- PayPal
Q12: Do I need to pay customs duties or taxes?
A: Import duties and taxes (if applicable) are determined by your country. Buyers are responsible for paying these fees, if charged by customs.
Q13: Can I pay in my local currency?
A: Our website prices are listed in USD. You may be charged in your local currency depending on your card provider or PayPal settings.
📝 Order Changes & Cancellations
Q14: Can I cancel or change my order?
A: Yes — within 12 hours of placing the order. After that, we may have already processed and packed it.
Q15: Can I change my shipping address after purchase?
A: If your order hasn’t shipped yet, please email us ASAP at info@tinyfancy.com. We’ll try our best to help.
📮 Contact & Support
Q16: How can I reach your team?
A: Email us anytime at info@tinyfancy.com. We typically respond within 24–48 hours on business days.